Vivitek USA Warranties
Vivitek USA Corporation ("Vivitek") makes the following limited warranty to original consumers of its projectors sold in the United States.
Educational SKU's have additional warranties. Please contact your Vivitek Representative or Reseller for information.
What Vivitek will do: Vivitek will repair any defect in, materials or workmanship in the projector or at its sole discretion will replace the defective Projector. During the warranty period, Vivitek will supply new or refurbished replacement parts in exchange for defective part and/or will report the defective Projector without charge to you for labor or parts.
What is not covered: Damage to the Projector that is caused by accident, misuse, abuse, negligence, alteration (including 3rd. party lamps), natural disaster, or unauthorized repair of the Projector is not covered by this warranty. In addition, this warranty does not cover damage due to: (1) improper or incorrectly performed installation, setup adjustments, operation, repair or maintenance; (2) power surges, connection to incorrect voltage, or combination with incompatible components or accessories; or (3) repairs performed by anyone other than a service facility specifically authorized by Vivitek. You are responsible for all freight costs associated with shipping the defective Projectors to Vivitek's Service Center. Also, consequential and incidental damages are not recoverable under the warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If the factory serial number does not appear on your Projector, this warranty will not apply.
How to get service: In order to be eligible for service under this warranty, you MUST be the original purchaser of a Vivitek Projector with the original factory serial number.
If, after following all instructions in the Projector's manual or discussed the problem with your Vivitek Reseller, please contact Vivitek Support at 1-855-VVK-BEST (1-855-885-2378 x3) or by email at Tservices1@vivitekcorp.com to verify that the problem is hardware related and subject to an Advanced Exchange or repair. You may also go to http://vivitekusa.com/contact_request.php
For Service Repair and Advanced Exchange (product dependent)
You will be asked to submit a sales receipt, invoice, provide serial number or other proof of purchase from Vivitek or an authorized dealer specifying the original date of purchase, in order to verify the warranty period on the projector. After the problem is verified by Vivitek Support you will receive a Return Merchandise Authorization (RMA) number from Vivitek Support. For out of Warranty Service, you must deliver the defective Projector to the Service Center with freight/transportation costs prepaid by you. Vivitek will pay for freight (ground shipping) costs associated with shipping the repaired or replaced projector back to you.
For products with Advanced Exchange Warranties, Vivitek will send a replacement unit within 48 hours subject to credit approval or credit card security and issue a call tag to collect the failed unit. All returns must have an RMA number printed on the outside of the box. The projector must be in its original packaging or in packaging providing an equal degree of protection or for Advanced Exchange units, the packaging the advanced exchange unit was delivered in. Vivitek will not be responsible for damage to any returned projector that occurs during shipping from you to the Service Center.
How state law applies: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
You are encouraged to register your Projector online at http://vivitekusa.com/productregistration.php By registering your new projector, you will enable Vivitek to notify you of new products and creates a record that can be used if your product is lost or stolen. It also allows us to contact you in the unlikely event that a safety notification is required.
Vivitek product registration is voluntary; failure to register will not diminish your limited warranty rights.
Vivitek Service Center Information
Service Center: 1-855-VVK-BEST (1-855-885-2378)
Fax Number: 510-226-4113
Hours of Operation: 8am-5pm, Monday-Friday Pacific
Service Center Address for returns:
15700 Don Julian Ave.
City of Industry, CA 91745